Diving without borders
Customer Care has grown rapidly in the last few months and in case you didn’t know we’ve now got Surface Watch staff in a number of locations around the world including London, Amsterdam, Thailand, Indonesia and New Zealand, with more to come on board soon.
Our people have direct expertise in each country, and we can use our international resources to deal with any issues as they arise. Customer care is a vital part of the Surface Watch operation. Responding to your queries and requests is the main driver for constantly improving Surface Watch.
It doesn’t matter where you are, we’ll get back to you. Don’t be surprised if you receive a response to your query after business hours. That’s the nature of a team spread far and wide.
There’s always someone on deck. So if you have any questions about Surface Watch email us at support@surfacewatch.com
Catch the wave in 2010
For those in the scuba diving industry we hope you’ve had a good break and done a bit a soul searching on what you’re going to be doing this year.
This next year will be a huge one for Surface Watch. We’re well on the way to delivering most of the core website features we need to be a credible player in the online scuba diving space.
We’ve tried to build an open company that really listens to its customers. It’s really working as you can see if you follow what people are saying about Surface Watch on sites like Twitter.
With our solid platform and customer centric approach we’ve given ourselves a hugely exciting opportunity over the next couple of years to demonstrate real innovation that will dramatically improve productivity for dive centres, globally.
Our biggest constraint now is talented people who can step up to the challenge. In our development team we need more Regional Dive Professionals, Copywriters, Researchers, Analysts and QA people to get into some new work streams we have planned.
Surface Watch is a product company, which means we get to improve and extend our product every month. It’s a very satisfying and rewarding opportunity to make a product that people love and be able to make things better and better.
We have a high performance team that is just humming. If you haven’t had the opportunity to be part of a product team before you should seriously think about it as it’s a very satisfying experience. We think we have the most exciting opportunities in the online scuba scene and being part of the Surface Watch journey should set you up professionally for life.
We also have opportunities for energetic people that want to be regional managers and marketing experts. Personally I’m looking for early to mid career marketing brains who can understand and communicate the benefits of our platform to a global scuba diving audience. Our marketing team has a lot to do this year and we’re going to have a lot of fun.
We’ve got plenty of money in the bank and ready to go even faster. Surface Watch is an outstanding opportunity for scuba divers to explore the world.
It’s time to catch the wave. If this is you, or you know someone who should be here, please contact careers@surfacewatch.com.
Worldwide partners and affiliates
As of February, we are planning to roll out a brand new affiliate network to allow everyone to make money from dive centre signups. All you have to do is get your local dive centres to signup for a 1 year listing to the value of $35USD and you will get paid you 10% for every signup. We have opted on a no-limit policy on the total number of signups you can get. This is a great way for you to earn that bit of extra cash and all money you earn is paid on the 1st of each month.
The new affiliate network is intended to not only increase the Surface Watch online profile, but to help dive centres become regional hubs and knowledge sources to help the Surface Watch global expansion. To ensure that our customers get the highest level of satisfaction and service, we are looking to utilise the great network of dive professionals already out there, so if you are interested in getting on-board, then email us at info@surfacewatch.com.
